Order Cancellation and Modification Policy

At nicesnkpro, a brand under GDP THERAPY LLC, we are committed to providing you with a seamless shopping experience for your favorite Nike and Air Jordan shoes. We understand that sometimes plans change, and you may need to cancel or modify your order. Please read our policy below to understand how we can assist you.

Cancellation and Modification Timeframe

  • Within 4 Hours of Order Placement:

    • You may cancel or make changes to your order within 4 hours of placing it.
    • How to Request:
    • Information to Provide:
      • Your order number.
      • Details of the changes you wish to make or request for cancellation.
    • Confirmation:
      • You will receive a confirmation email once your cancellation or modification has been processed.

  • After 4 Hours of Order Placement:

    • Once 4 hours have passed, we are unable to accommodate cancellation or modification requests.
    • Reason:
      • Orders enter the processing phase promptly to ensure timely delivery.
      • Products may have already been prepared for shipment.
    • Note:
      • Please be certain of your order details before finalizing your purchase.

Customer Responsibility for Delivery Address

  • Accurate Information:

    • It is the customer’s responsibility to ensure that the delivery address provided is complete and correct at the time of purchase.
    • Double-check all shipping details, including street address, apartment or unit number, city, state, and ZIP code.

  • Consequences of Incorrect Address:

    • Undeliverable Packages:
      • We cannot be held responsible for orders that are undeliverable due to incorrect or incomplete addresses provided by the customer.
    • Additional Charges:
      • If a package is returned to us due to an address error, the customer may be responsible for reshipment fees.
    • No Refunds for Lost Packages:
      • Orders lost or delivered to an incorrect address due to customer error are not eligible for refunds.

Contacting Customer Support

  • Operating Hours:

    • Our customer support team is available from Monday to Friday, 9:00 AM – 5:00 PM.
    • We aim to respond to all inquiries within 24 hours.

  • Contact Methods:

Additional Information

  • Order Processing:

    • Orders are typically processed within 2-4 business days after placement.
    • Once processing begins, orders cannot be canceled or altered.

  • Shipping and Delivery:

    • We ship exclusively within the United States.
    • Delivery times range from 7 to 15 business days after processing.
    • For more details, please refer to our Shipping & Delivery.

  • Returns and Refunds:

    • For information on returns and refunds, please see our Refund and Returns Policy.
    • Refunds are processed within 2-5 business days after approval.

Thank you for your understanding and cooperation. We value your business and are dedicated to providing you with exceptional products and service.