Frequently Asked Questions

Welcome to our FAQ section! Here you will find answers to the most common questions about our products, shipping, and policies. If you need more assistance, please feel free to reach out to our team at contact@nicesnkpro.com.

Orders & Products

1. What products do you sell? We sell high-quality, stylish apparel, including T-shirts, hoodies, and sweatshirts, featuring unique designs. All items are pre-printed and ready to ship.

2. How long will it take to receive my order?

Our total estimated delivery time is 4 to 10 business days. This includes:

• Processing Time: 1–3 business days to prepare your in-stock items.

• Shipping Transit Time: 3–7 business days for the carrier to deliver your order.

3. Can I cancel or change my order?

You may request to cancel or change your order if it has not yet been processed for shipment. Please contact us as soon as possible at contact@nicesnkpro.com.

Shipping & Delivery

4. What are your shipping fees?

We offer free shipping on all U.S. orders over $199. For orders under $199, a flat shipping fee of $7.99 is applied at checkout.

5. How can I track my order?

Yes. Once your order has been shipped, you will receive an email with a tracking number that you can use on the carrier’s website (USPS or UPS) to monitor your package.

6. Do you ship internationally?

Currently, we only ship within the United States. We do not ship to P.O. Boxes or military addresses.

Returns & Refunds

7. What is your return policy?

We offer a 30-day return window for eligible items. To be accepted, items must be in new, unworn, and unwashed condition with all original tags attached. For complete details, please read our full Refund and Returns Policy page.

8. Who pays for return shipping?

For returns due to change-of-mind or sizing issues, the customer is responsible for return shipping costs. If we made an error (e.g., sent a damaged or incorrect item), we will cover the return shipping costs.

9. Do you charge a restocking fee?

No. We do not charge any restocking fees for eligible returns.

Payments & Security

10. What payment methods do you accept?

We accept PayPal and all major credit/debit cards (Visa, Mastercard, American Express) via Stripe.

11. Is my payment information secure? Yes.

Our website uses SSL encryption, and all payments are processed by secure, PCI-compliant gateways. We never store your full credit card information.

12. How is sales tax applied to my order?

In accordance with state and local laws, any applicable sales tax will be calculated and displayed at checkout based on your shipping address.

Contact & Support

13. How do I contact customer support?

Our customer support team is 

Company Number: 18012535

Address: 1077 Baxter Street, Suite I, Athens, GA, 30606, United States

Email: contact@nicesnkpro.com

Phone: +1 (706) 286-7017

Business Hours: Monday – Friday 8:00 am – 6:00 pm (Eastern Time, ET)

Response Time: We strive to respond to all inquiries within 24 business hours.

At nicesnkpro, we value transparency and customer satisfaction. These FAQs are designed to answer your most common questions and give you confidence when shopping with us.