Refund and Returns Policy

At nicesnkpro, a proud brand of GDP THERAPY LLC, we are committed to providing you with premium Nike and Air Jordan footwear, along with exceptional customer service. Your satisfaction is our top priority. This Refund and Returns Policy outlines the terms and conditions governing returns, exchanges, and refunds for purchases made through our website.

Return Policy

Eligibility for Returns

  • Time Frame: You have 30 days from the date of delivery to initiate a return.
  • Condition of Items: Products must be in their original, unworn condition with all original packaging, tags, and accessories intact.
  • Proof of Purchase: A valid receipt or order confirmation is required to process all returns.

Non-Returnable Items

  • Final Sale Items: Products marked as “Final Sale” are not eligible for return or exchange.
  • Customized Products: Personalized or custom-made items cannot be returned unless there is a manufacturing defect.
  • Gift Cards: Gift cards are non-returnable and non-refundable.

How to Initiate a Return

  1. Contact Us: Email our customer service team at contact@nicesnkpro.com with your order number and reason for return.
  2. Receive Authorization: Wait for a return authorization and instructions on how to send your item back.
  3. Ship the Item: Securely pack the item and ship it using a trackable shipping method to the address provided by our team.

Return Shipping Costs

  • Customer Responsibility: Return shipping costs are the responsibility of the customer unless the return is due to a defective or incorrect item.
  • Insurance: We recommend insuring your return shipment, as we cannot be responsible for items lost in transit.

Refund Policy

Refund Processing

  • Time Frame: Once we receive and inspect your returned item, we will process your refund within 2-5 business days.
  • Notification: You will receive an email confirmation once your refund has been processed.
  • Original Payment Method: Refunds will be issued to the original method of payment used during the purchase.
  • Credit Card Refunds: Please allow additional time for your bank or credit card company to post the refund to your account.

Partial Refunds

  • Condition Issues: If the returned item is not in its original condition or is damaged, a partial refund may be granted at our discretion.
  • Restocking Fee: A restocking fee may apply for returns that do not meet our return criteria.

Exchange Policy

Eligibility for Exchanges

  • Exchanges are subject to product availability.
  • Items must meet the same conditions outlined in our Return Policy.

How to Exchange an Item

  1. Contact Us: Email contact@nicesnkpro.com with your order number and details of the item you wish to exchange.
  2. Receive Instructions: Our team will provide you with exchange instructions and confirm product availability.
  3. Ship the Item: Send back the original item following the return shipping guidelines.
  4. Processing: Once we receive the original item, we will process the exchange and ship the new item to you.

Damaged or Lost Items

Damaged Items

  • Upon Delivery: Inspect your order upon receipt. If you find any damage, notify us immediately at contact@nicesnkpro.com.
  • Documentation: Provide photos of the damaged item and packaging to assist in our assessment.
  • Resolution: We will arrange for a replacement or refund as appropriate.

Lost Items

  • Non-Delivery: If your order does not arrive within the expected delivery time, please contact us promptly.
  • Investigation: We will coordinate with the shipping carrier (FedEx, UPS, or USPS) to locate your package.
  • Outcome: If the package is deemed lost, we will offer a replacement or refund.

Cancellation Policy

  • Order Changes: If you need to change or cancel your order, contact us within 24 hours of placing the order.
  • Processing Time: After 24 hours, orders may have already entered the processing stage and cannot be modified or canceled.

Shipping and Taxes

  • Processing Time: Orders are processed within 2-4 business days (Monday to Friday, 9:00 AM – 5:00 PM).
  • Shipping Time: Delivery takes 7 to 15 business days after processing.
  • Shipping Fees:
    • Free Shipping: Orders over $199 qualify for free shipping.
    • Standard Shipping: A flat fee of $7.99 applies to orders under $199.
  • Shipping Area: We ship exclusively within the United States.
  • Sales Tax: A 5% sales tax is applied to all orders during checkout.

Customer Support

  • Contact Information: For any questions or concerns, please reach out to us at contact@nicesnkpro.com.
  • Response Time: Our support team is available from Monday to Friday, 9:00 AM – 5:00 PM, and will respond within 24 hours.

Additional Information

Compliance with Google Shopping Policies

  • Our Refund and Returns Policy complies with all relevant Google Shopping policies to ensure a trustworthy and transparent shopping experience.

Legal Rights

  • This policy does not limit any legal rights you may have under applicable laws.

Policy Updates

  • We reserve the right to modify this Refund and Returns Policy at any time. Changes will be effective immediately upon posting on our website.

Thank you for choosing nicesnkpro. We value your business and are committed to providing you with high-quality products and exceptional customer service.