Shipping Policy

At nicesnkpro, a brand under GDP THERAPY LLC, we are dedicated to delivering your favorite Nike and Air Jordan shoes with the utmost efficiency and care. Our shipping policy is designed to ensure transparency and satisfaction throughout your shopping experience with us. Please read the following details carefully.

Order Processing Time

  • Processing Duration: All orders are processed within 2-4 business days.
  • Operating Hours: Processing takes place from Monday to Friday, 9:00 AM – 5:00 PM.
  • Order Confirmation: Upon successful payment, you will receive an order confirmation email.
  • Personalized Attention: Each order is handled individually to ensure quality and accuracy before shipment.
  • Holidays and Weekends: Orders placed on weekends or public holidays will begin processing on the next business day.

Shipping Time & Methods

  • Delivery Timeframe: Shipping times range from 7 to 15 business days after order processing.
  • Shipping Days: Shipments are dispatched Monday to Friday, 9:00 AM – 5:00 PM.
  • Shipping Carriers: We utilize reliable carriers such as FedEx, UPS, and USPS to deliver your packages safely.
  • Delivery Area: Currently, we only ship within the United States.
  • Shipping Restrictions: We do not ship to P.O. boxes, APO/FPO addresses, or U.S. territories at this time.

Shipping Fees

  • Free Shipping: Enjoy free standard shipping on all orders over $199.
  • Standard Shipping Fee: A flat rate of $7.99 will be applied to orders under $199.
  • Shipping Fee Calculation: Shipping fees are calculated at checkout and are based on the order subtotal before taxes.
  • Multiple Shipments: If your order includes multiple items, they may be shipped separately at no additional cost to you.

Order Tracking

  • Tracking Information: Once your order is shipped, you will receive an email with a tracking number and a link to track your package.
  • Real-Time Updates: Use the tracking link to get real-time updates on your shipment’s status.
  • Customer Assistance: If you encounter any issues with tracking, please contact us at contact@nicesnkpro.com.

Taxes & Duties

  • Sales Tax: A 5% sales tax will be applied to all orders during the checkout process.
  • No Hidden Fees: The total price at checkout reflects all costs associated with your order.
  • Tax Regulations: Taxes are calculated based on federal and state laws applicable to your shipping address.

Delivery Issues

Delayed or Failed Deliveries

  • Delivery Delays: While we strive to meet all delivery times, unforeseen circumstances may cause delays. We appreciate your understanding in such cases.
  • Failed Delivery Attempts: Carriers may require a signature upon delivery. If no one is available to receive the package, a notice will be left with instructions.
  • Incorrect Addresses: Please ensure your shipping address is correct. We are not responsible for orders shipped to incorrect addresses provided by the customer.

Damaged or Lost Items

  • Damaged Goods: If your item arrives damaged, please contact us within 48 hours with photos of the damage and packaging.
  • Lost Packages: If your package is lost in transit, we will work diligently with the carrier to resolve the issue. Please allow time for the investigation process.
  • Insurance: All shipments are insured against accidental loss or damage. Coverage ends once the package is delivered.

Returns & Exchanges

  • Return Window: We accept returns and exchanges within 30 days of the delivery date.
  • Condition of Items: Items must be unworn, unused, and in their original packaging with all tags attached.
  • Return Process: To initiate a return or exchange, please contact us at contact@nicesnkpro.com with your order number and reason for return.
  • Return Shipping Costs: The customer is responsible for return shipping costs unless the return is due to a defective or incorrect item received.
  • Refund Processing: Refunds will be processed to your original method of payment within 7 business days after we receive and inspect the returned item.
  • Exchanges: If you wish to exchange an item, please specify the new size or product you desire when you contact us.

Customer Support

  • Contact Information: For any inquiries or assistance, please email us at contact@nicesnkpro.com.
  • Response Time: Our customer service team is available Monday to Friday, 9:00 AM – 5:00 PM, and will respond within 24 hours.
  • Feedback: We value your feedback and strive to improve our services continually.

Additional Information

  • Order Cancellation: Orders can be canceled within 24 hours of placement. After this period, the order may have already entered processing and cannot be canceled.
  • Privacy and Security: Your personal information is secure with us. We do not share your data with third parties except as necessary to fulfill your order.
  • Policy Updates: This shipping policy may be updated periodically. Changes will be posted on this page with the updated revision date.

Thank you for choosing nicesnkpro for your sneaker needs. We are committed to providing you with exceptional products and service.